3 Min Read 
Introduction
Signal is often regarded as the gold standard for private messaging, but what makes it so trusted? And how can privacy-conscious businesses leverage it to provide secure, human-first customer support?
In a move that strengthens our long-standing commitment to privacy, Edge now offers customer support directly through Signal, the end-to-end encrypted messaging app known for safeguarding users’ communication like no other.
In this blog, we’ll walk through:
- What makes Signal truly private
- How it stacks up against other encrypted messengers
- Why Edge is choosing it for secure customer support
- And how you can get fast cryptocurrency help through Signal, safely and seamlessly
How Does Signal Preserve Privacy?
At its core, Signal is built on a privacy-first architecture. Unlike other mainstream messengers that claim to offer privacy, Signal is open source, nonprofit, and designed to collect as little user data as technically possible.
Signal uses the Signal Protocol, a cryptographic protocol so secure it’s been adopted by WhatsApp, Google, and Facebook Messenger (though those companies don’t implement it in full).
Here’s how Signal keeps your communications private:
- End-to-End Encryption: Only you and the person you’re talking to can read the messages. Not even Signal can access them.
- No Metadata Logging: Signal does not store contact lists, message history, or even know who you’re talking to.
- No Ads or Trackers: As a nonprofit, Signal has no incentive to mine data or serve targeted ads.
- Sealed Sender: Messages don’t expose who sent them, making even the delivery process anonymous.
As Signal states on their official site, “We can’t read your messages or listen to your calls, and no one else can either.”
How Private Is Signal Compared to Other Encrypted Messengers?
Let’s break down how Signal stacks up against other messaging apps:
Signal wins on transparency, minimal data collection, and technical implementation of privacy.
Why Companies Are Turning to Signal for Secure Support
While Signal is typically seen as a peer-to-peer communication tool, forward-thinking organizations are beginning to adopt it for customer-facing use cases, especially in sectors like journalism, finance, and now crypto.
For example:
- News outlets such as The Guardian and ProPublica use Signal to let whistleblowers send tips anonymously.
- The Washington Post offers Signal numbers for readers to securely reach reporters.
Edge Uses Signal to Make Customer Support More Private
Now, Edge is proud to bring that same level of privacy to your customer support experience.
Whether you’re traveling internationally, working in a high-risk privacy environment, or simply prefer to keep everything under the radar, you can now get support directly via Signal.
Here’s how it works:
- Make sure you have a Signal account (available for iOS, Android, Mac, and Windows)
- Send a private message to Edge’s official Signal: @edge.14 (number listed on our Support Page and in the app)
- Chat with a real human—no bots, no outsourced agents, just in-house crypto experts ready to help via chat (in any language) or by phone in English, Spanish, or Italian
You get the same fast, expert support, now with enhanced privacy and encryption.
Our Promise to You: Privacy First, Always
At Edge, privacy isn’t a feature, it’s a core principle. From local-key encryption to zero-knowledge architecture, we’ve always built our wallet to protect your sovereignty. Now, we’re applying that same mindset to our support.
Offering Signal as a support channel is one more way we ensure your data, identity, and communications are yours and yours alone.
Final Reminder: Never Share Your Seed Phrase
Even when using encrypted channels, always remember: no Edge employee will ever ask for your seed phrase, private keys, username, or password. If anyone does, it’s a scam.
If you think your wallet may have been compromised, move your funds immediately to a new account.
Resources
Chat privately with Edge Support via Signal
Download Signal from App Store
Download Signal from Google Play
